Troubleshooting Topics
App does not open or is stuck on loading
- Close the application fully and relaunch it
- Restart your device
- Update to the latest app version from the store
- Ensure your device has available storage space
No sound or reduced volume during animal sound playback
- Check your device media volume (not call volume)
- Ensure Silent Mode is disabled
- Tap the in-app mute/unmute control
- Reconnect Bluetooth audio devices if in use
Rewarded video did not unlock content
- Watch the full rewarded video until it closes
- Confirm your internet connection is stable
- Wait a few seconds and try again
- Reopen the application if the unlock does not take effect immediately
Parental Gate continues to appear
- Complete the full parent challenge before selecting actions
- Avoid switching apps during purchase or rewarded flows
- Try again from the parent gate screen if interrupted
Ad-free purchase not reflected as active
- Ensure you are signed into the same store account used for purchase
- Launch the app with an active internet connection so that purchase restoration can proceed
- Close and reopen the app after purchase completion
How to clear local app data
- Uninstall and reinstall the app
- Or clear app storage/cache from your device settings
Contact Support
If the steps above did not resolve your issue, please contact us at:
Please include your app version and a brief description of the issue. Response times may vary.
For purchase issues, include only a partially redacted store order
ID (if available). Do not share full billing details.